Complaints handling

Where a complaint arises, complainants are advised of the Company’s Complaint Handling Procedure (CHP). 

The company principal, David Ellis, will deal with complaints. 

If you have a question or if you would like to make a complaint, please do not hesitate to contact David Ellis on -

Tel: (01248) 714485

E-mail: david.ellis@williamsellis.co.uk

Post: David Ellis, Williams Ellis, 4 Lon Isaf, Menai Bridge, Anglesey LL59 5LN

Procedure

The CHP has two stages; internal investigation and external independent redress. The Company’s CHP has been developed to comply with Royal Institution of Chartered Surveyors (RICS) requirements.

Stage 1 

We would request that you make your complaint in writing addressed to the above. This is so that we fully understand exactly what your complaint is and have a written record of it.

Our complaints handling procedure will involve full consideration of your complaint by David Ellis on behalf of the company. We will try and resolve your complaint to your satisfaction. If you are happy with the outcome of David Ellis’ investigation into your complaint, the matter will conclude. We will consider your complaint as quickly as possible, and will provide you with a full response, or if that is not possible, an update on what is happening to your complaint within 28 days.

Stage 2

If we cannot agree on how to resolve your complaint, then you will have the opportunity to take your complaint to the final stage of our CHP, which is to follow our independent redress mechanism.  

The body we use in respect to complaints received from consumers is as follows:

Centre for Effective Dispute Resolution (CEDR), 70 Fleet Street, London, EC4Y 1EU

The body we use in respect to complaints received from organisations and businesses is as follows:

RICS Dispute Resolution Services, Surveyor Court, Westwood Way, Coventry
, CV4 8JE

Tel: 020 7334 3806 ~ Fax: 020 7334 3802 ~ E-mail: drs@rics.org ~ Web: www.rics.org/drs